Two-Factor Authentication

Two-Factor Authentication is now available for Paladins PC users logging in with a Hi-Rez Launcher Username. Two-Factor Authentication will NOT work for players who use Google or Facebook logins.

Two-Factor Authentication FAQ

Q. How does Two-Factor Authentication Work?

A. Once you login to the game launcher or one of Hi-Rez’s websites, an authentication code will be sent to you, which you will enter at the authentication page in order to login.

 

Q. Which countries have SMS support for Two-Factor Authentication?

A. Australia, Belgium, Brazil, Canada, Chile, Finland, France, Germany, Ireland, South Korea, Mexico, Netherlands, Poland, Portugal, Spain, Sweden, the United Kingdom, and the United States.

 

Q. Why is Two-Factor Authentication only available in these countries?

A.  Hi-Rez has acquired different local phone numbers for each of the countries listed above in order to avoid international texting costs for users. Based on usage and demand for Two-Factor Authentication, additional countries may be added in the future.

 

Q. How do I disable Two-Factor Authentication?

A. Two-Factor Authentication can be disabled by users at their Hi-Rez Account page on hirezstudios.com. There is a “Security” section in the user’s Account on the Hi-Rez website, which allows the player to enable, modify, or disable Two-Factor Authentication.

 

Q. What happens if I lose my phone or lose access to my e-mail account?

A. During Early Access testing, users who lose access to their Two-Factor Authentication method will need to make a Customer Support Ticket. When Two-Factor Authentication is released in full, there will be an automated process to enable access recovery.